Career Opportunity

Administrative Assistant

Full time

Who We Are

At Recoup, we make fitness simple, safe and effective.  Our vision is to ensure that every person we work with becomes stronger so that they can live a more vibrant, youthful life.  We care about helping men and women have more energy, desire and engagement in life. Far too many people miss the opportunity to live a fulfilling life with joy and purpose. We know that if we can help people move pain-free, they will live a life worth dreaming about.  This isn’t only about creating an unbelievable fitness experience—it’s about building community, culture and connection. Do we sound like a culture that you would like to be a part of? We would love to have you as a part of our family!

Recoup’s Core Values:

Rise up together in excellence  🙌

What it means: 

  • We are better because we are part of a team. 
  • Let go of ego and pride.
  • Be more concerned with what is right instead of who is right. 
  • communicate and listen with mutual trust, respect, connection and empathy with each and  every person.

What it doesn’t mean:

  • Working in isolation. 
  • Looking out for only one’s own self interest.
  • Being about “I” instead of “we.”
  • Shutting others out, not listening, disconnection, judging.  

Reframe your mindset for growth 🧠

What it means:

  • Having an attitude of “I can do this.”
  • Openly communicating your own ideas.
  • Embrace personal growth and being open to change.
  • Looking to always learn something new or a different way to do something. 

What it doesn’t mean: 

  • Having an “I can’t” mindset.
  • Unwilling to learn, adapt or change.
  • Having a fixed mindset.
  • Refusing to do something differently. 

We are Resilient 💪

What it means:

  • Approach situations with confidence.
  • Being a problem solver and looking for solutions.
  • The ability to work through difficult situations.
  • Not letting negative emotions get the best of us.

What it doesn’t mean:

  • Letting negative emotions dictate decision making.
  • Finding reasons why something won’t work.
  • Helplessness, low expectations of self or others.

We take Responsibility 🙋

What it means:

  • Take responsibility for your outcomes.
  • Hold yourself to the highest standard. 
  • Inspire others through your own actions.
  • Communicate needs openly.

What it doesn’t mean:

  • Not taking responsibility for personal outcomes.
  • Blaming others.
  • Not communicating needs. 

What You’ll Own

To provide amazing client care, support the team, and assist in growing the client base to achieve our MISSION.

Outcomes You’ll Produce

Metrics:

  • Marketing support with projects on track 100%
  • Create raving fans by supporting the client journey and celebrating life events 100%
  • Sales support with prequalification to prospects to qualified consult 80%
  • General office duties

Responsibilities 

  • Answers phone calls, emails, and assists clients with scheduling their training sessions
  • Personalize and update social media content alongside Chief Marketing Officer
  • Promote actively on online local community forums (news, events, ads)
  • Help manage marketing calendar
  • Meet deadlines that the managers assign
  • Write newsletter for CRM / blog related to current trends in the health/fitness industry as to increase chances of engagement 
  • Special recognition for clients.  Handwriting cards and celebrating client special life events 
  • Sales Support and client prequalification support 
  • Share ideas and concepts for process improvements, or overall improving client experience and value to the business
  • Ensure the studio is clean, organized and presentable and resolves any facility problems as quickly as possible
  • Update information in the database and scheduling programs. Ensures that files are accurate and updated
  • Help organizing, planning and executing special events hosted by Recoup
  • Creates any needed forms, spreadsheets, and templates (Excel, Word, etc.)
  • Manages office calendars 

What You Must Have

  • Flexibility/adaptability.  Adjusts quickly to changing priorities and conditions.  Copes effectively with complexity and change.
  • Enthusiasm.  Exhibits passion and excitement over work.  Has a can-do attitude.
  • Work ethic.  Possesses a strong willingness to work hard and sometimes long hours to get the job done.  Has a track record of working hard.
  • High standards.  Expects personal performance and team performance to be nothing short of the best.
  • Openness to criticism and ideas.  Often solicits feedback and reacts calmly to criticism or negative feedback.
  • Communication.  Speaks and writes clearly and articulately without being overly verbose or talkative.  Maintains this standard in all forms of written communication.
  • Teamwork.  Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Credentials for this position include:

  • High school diploma
  • Some marketing experience preferred but not required

What You’ll Get

This position is a full time position. Additional perks include:

  • Compensation $22.50+ per hour

Benefits Include: 

  • PTO after 90 days of employment.
  • Paid Sick Leave per statutory accrual method. You are provided with one hour of paid sick leave for each 30 hours worked on an accrual basis beginning on the first day of employment. For example, an employee working 40 hours per week would accrue 1.33 hours of paid sick leave each week.
  • Access to the Recoup studio for personal workouts when clocked out either on a lunch break, or before or after shift. 
  • Partial cell phone payment of $10 per month 
  • Company apparel – 5 pieces of Recoup clothing will be provided on the first day of employment
  • $100 a month fuel allowance after 90 days of employment